Topics

These are sample topics only from a selection of Catherine's most frequently requested presentations-but you can chose one topic or a mixture of messages-and the presentation is always customised to your conference needs and theme.

1. Good Service Is Good Business

• Boost your bottom line without increasing cost
• Use service to differentiate you from your competition
• Gain market share through exceeding customer expectations
• Fight complacency.... Success today does not equal success tomorrow
• Increase brand loyalty by turning complaints into opportunities
• Make minor improvements which make major impacts

 2. Conquering The Challenge Of Change

• Change is inevitable. Learning from change is optional
• The 7 most expensive words in business - ’We have always done it that way’
• Turn common sense into common practice
• Build on past success but recognize that success today doesn’t equal success tomorrow
• Be victors from change rather than victims of change

 3. Success - Turning Obstacles Into Opportunities

An inspirational personal story, which can be applied to our working lives.
From early days in an orphanage in Canada-to an education in the USA-to an international career with IBM in Japan, the Australian Executive Woman of the Year outlines:

• We can’t always control circumstances but we can always control our attitude 
• Focus on what you can do rather than waste energy on what you can’t do
• Focus on the positive to produce professional and personal success 
• Incorporating analogies from cycling over the Andes and climbing mount Kilimanjaro, participants are reminded not to make mountains out of molehills.

Participants will leave all sessions feeling better about themselves and their organization. 

Catherine's delightfully humorous approach to presenting serious content has earned her repeat business amongst clients such as American Express, AT&T, Australian Tourism, Coca-Cola, Ernst&Young, 3M, Mercedes, Qantas, Red Cross, Royal Australian Airforce, World Triathlon Championships.