Client comments on presentations by Catherine DeVrye

Below are comments from delighted clients. There are 2 sections. The first-'What everyone is saying'-is simply a representative overview of a cross section from various organisations around the world.

The second contains comments specific to your industry-listed alphabetically for easy referral. Original documentation or client referrals are available upon request.

What everyone is saying

Alphabetically by Industry

Accountancy/Auditing
Advertising and Marketing
Automotive
Building/Construction
Charities, Institutions & Associations
Education
Energy/Mining
Financial Institutions
Franchise (may be duplicates from industry)
Government
Hospitality/Tourism
Human Resources
Information Technology
Insurance
Legal
Manufacturing
Medical/Pharmaceutical
Publishing
Real Estate/Property Development
Retail
Rural
Shipping/Transport
Speaking
Sport/Recreation
Telecommunications
Utilities – Gas/Energy/Water
Women (may be duplicates from industry)
Writer’s Festivals

HOSPITALITY/TOURISM

AGE CONFERENCE- GAMING CONFERENCE
‘A great report on your address to our delegates and I’m sure I will be contacting you for a future address.’

AMERICAN EXPRESS
‘Thanks again for another good session…Everyone said they felt very positive and full of energy simply by listening to you, which of course is what we want.’

‘The commonsense approach to leadership is an approach Catherine has taken over many years in her successful career. She has helped me to inculcate this same thought, leadership, and caring work environment into our team at American Express Business Travel Australia.’

‘This book is an excellent reference for those leaders working toward achieving the same consistent, thoughtful leadership necessary for today’s demanding work life’.

‘Thank you for the tremendous contribution you have made to our business and the participative culture we have developed and shaped. Part of our success is due to your involvement and I am most grateful’

‘Also-congrats on being selected as a proud Australian to carry the torch. I’m proud of you and will have great pleasure telling everyone, one of our Amex family members is amongst the honoured.’

BIG 4 HOLIDAY PARKS
‘Demonstrated a wealth of knowledge and delivered in an entertaining and enthusiastic manner. Her performance was of the highest standard and thoroughly enjoyed by the audience. We were honoured to have a speaker of this calibre who inspired the group and contributed to the success of the conference.’

BONDI JUNCTION HOTEL
‘Thank you for the highly motivating talk you gave at the Pan Pacific Marketing Seminar. I have just finished reading your book that I purchased and have found it must for all marketers.’

BUSINESS RETREATS AUSTRALIA
‘You’re an inspiration.’

COFFS HARBOUR EX SERVICES CLUB
‘She adapted her presentation to suit the audience and impressive improvisation. The audience warmed to her immediately and she held their interest for the duration.’

COOK ISLANDS TOURISM CORPORATION
‘Sincere thanks for your contribution to the 4th South Pacific Conference held in Rarotonga. We have received very positive feedback from delegates who were truly inspired with your delivery.’

HAYMAN ISLAND RESORT
‘We won the Queensland Tourism Awards 5AAAT award. Many thanks for your assistance and your contribution has definitely made some impact here.’

HOTELIER’S INTERNATIONAL
‘Thank you for your participation. I and many others thoroughly enjoyed your talk. I have already received a few nice emails.’

NELSON TOURISM SERVICES
‘We have received excellent feedback from the delegates that it was worthwhile & informative and our many thanks to you for your thoughts & effort with the SOLGM conference and helping to make it a success.’

QANTAS
‘Thank you again for the enthusiastic talk at our conference-it ties in directly with many of my philosophies especially as it related to company spirit.’

REGISTERED CLUBS ASSOCIATION
‘Even though other speakers have been on the speaking circuit for a number of years, delegates rated you the best of the conference.’

‘Brilliant performance…once again.’

RSL (RETURNED AND SERVICES LEAGUE)
‘Your speech to the conference was magnificent’ (Bruce Ruxton)

BOTANY RSL
‘Just a short note to sincerely commend you on your seminar contribution at the recent Services Clubs Conference in Canberra. You were by far and away the best of a very select group of presenters.
It has to be devilishly difficult to hold everyone's attention for each and every moment during a presentation, but you did it easily - your sincerity being the optimum feature.’

SERVICE CLUBS ASSOCIATION NSW
‘The initial feedback from delegates has again been extremely positive...thank you for your commitment to this sector of the Club industry in appearing at the conference.’

SAMOAN TOURIST BOARD
‘It’s amazing how your conferences have inspired many people like myself.’

SHIP TO SHORE CRUISE CONFERENCE
‘Thank you for your energetic, insightful and inspirational address to delegates and the local tourism industry. The feedback we are gathering shows you were a hit, a true highlight of the conference. Your presence has not only raised awareness of customer service issues but has raised the level of professionalism of our event.’

SOUTHERN PACIFIC HOTELS
‘The group excelled in terms of ideas and innovations under Catherine’s leadership.’

‘Although a couple of years have passed, the Conference is still talked about by many…and I am reminded of the success of those several days and your enthusiastic involvement.’

SYDNEY CONVENTION & VISITORS BUREAU
‘Very well prepared and enthusiastic presentation. Would be pleased to recommend her for corporations needing a motivational speaker to get a message across.’

‘Let me tell you there was not one person who didn’t enjoy your presentation to us. It was very motivating and just what we needed after the two days which was confirmed by the excellent rating tally and the feedback comments.’

‘I personally found your presentation motivating and inspiring and found you so true to your word about customer service and life in general.’

THOMAS COOK
‘Thanks so much for a great performance. Enjoyed by all and was pertinent to our conference theme.’

TOURISM COUNCIL OF AUSTRALIA
‘Outstanding address…this is not a standard letter I send to each speaker but I wish to convey our appreciation for the quality of information and the positive motivation associated with it.’

‘You well and truly put service back on the agenda for the industry. Post conference comments have been very positive.’

TOURISM NEW SOUTH WALES
‘Delivered with a meaningful and memorable message, leaving the delegates feeling good and with a couple of practical ideas…great feedback on your performance.’

TOURISM QUEENSLAND
‘The marketing team thoroughly enjoyed Catherine's presentation including the personal aspects that she so kindly shares with her listeners. Staff are still talking about her presentation and the wonderful messages they got out of it.’

TOURISM TASMANIA
‘Your address at the Ministerial dinner was an excellent boost for the industry and an amusing and memorable reminder for us to exceed customer expectations.’

‘Your set of books, video, and audio tapes are an excellent reference tool.’

BARHAM GOLF CLUB
QANTAS
RYDGES HUNTLEY HOTEL

HUMAN RESOURCES

INTEGRATED WORKFORCE
‘The weekend was a major success-thanks for all the work you put into your presentation. I thoroughly enjoyed it as did the group.’

LEADERS WITH A LIFE PROTEUS ENTERPRISES
‘Thank you for speaking at our Power of Positive Leadership conference. I would particularly like to thank you for your session and for the informative and powerful message that it brought to the delegates.’

LEHMAN & ASSOCIATES (for recruitment conference)
‘Thank you for an amazing presentation the feedback has been sensational.’

RECRUITMENT CONSULTING ASSOCIATION OF AUSTRALIA
‘Excellent’

RECRUITMENT SOLUTIONS
‘It still amazes me just how often I reach for your book. Four years later and once again I am reading your book from cover to cover. I wanted to thank you for being a wonderful mentor.’

INFORMATION TECHNOLOGY

COMPAQ COMPUTERS
‘Very relevant to the focus of the day as well as being entertaining.’

‘Excellent- her presentation was very much enjoyed by all of us! She prepared herself well in advance and had the audience enraptured.’

‘Feedback from the meeting is overwhelmingly positive. Thank you for an absolutely outstanding job.’

COMPUTER ASSOCIATES (comments from multiple presentations)
‘Many, many thanks for your involvement in our Knowledge Exchange seminars-as the above data shows, our investment in having you speak was money well spent.’

‘She spoke earlier this year at CA’s Enterprise Management forum where she received the most favourable audience response from any speaker in the 2 1/2 year history of the event.’

‘In terms of its quality and practicality, your presentation has set a new standard for our event. We have learnt a few valuable ideas, such as having the speaker greet the guests and mingle at the breakfast table, and we will be recommending them to future speakers’.

‘Thank you for the enthusiasm and professionalism that you brought to our event and I look forward to working with you in the future’.

‘We have just finished our evaluations and the results were fantastic! Attendee evaluations show that:
95% thought your content was at the right level
100% thought your pace and style were right
99% will return again
100% gave you a favourable overall rating with 60% giving you the top rating.
This is a record of achievement no other speaker has matched in the two years we have been running Knowledge Exchange seminars.
Response from the sales force has also been positive. All sessions produced leads and our account managers are pleased that contact was established at an executive rather that at a functional level.

‘I am also grateful for your willingness to be interviewed by journalists and television hosts during and prior to the seminar series. Your cooperation with publicity has helped us establish our new brand identity. You were also a delight to be on the road with -–hardly a ‘professional’ consideration, but not to be overlooked.’
‘Thanks for being so wonderful.’

‘Your gentle reminders of the importance of focus and empathy will not only help me to achieve my immediate goals, but will also play an important part in building better relationships through next year as well.’

‘Catherine is an excellent and inspiring speaker. She engages with her audience in a very real and individual way. Whilst at CA, I hired her on several occasions and every time she delivered, vastly exceeding the expectations of the company and the audience. She is wonderfully warm and has a great sense of humour.’

COM TECH COMMUNICATIONS
‘Catherine was exceptional – she listened to our requirements and delivered. She is extremely professional and takes pride in the work that she does. We are delighted that we used her and would definitely use her again.’

CRAY COMMUNICATIONS
‘The content was exactly what we are focused on and you captured the complete attention of everyone with your entertaining and stimulating presentation. We could have listened for another hour!’

FUJI XEROX
‘Thank you for your contribution. It was greatly appreciated.’

GATEWAY PTY LTD
‘I would like to take this opportunity to thank you and let you know how much your presentation was enjoyed by everyone attending the Gateway ‘People Rule’ sales and marketing conference.

You conveyed the spirit and passion associated with your life experiences and especially the Olympic Torch Relay in a light hearted and entertaining manner. This along with your relaxed approach and enthusiasm ensured all present received an informative message in a highly enjoyable format.

The message we took away was that anyone who believes in themselves, anyone who ever wished, hoped and dreamed, can achieve their goals with a little persistence, passion, dedication and inspiration – like the girl from ‘small town Canada.’

Cathy, again thank you. It is the little extras that make the ordinary extraordinary.’

GOLDMINE SOFTWARE (Bendata)
‘She is an excellent speaker and was very well received at recent seminars here.’

HEWLETT-PACKARD COLORADO
‘The Hewlett-Packard Women’s Information Network group of Northern Colorado would like to thank you for the wonderful presentation you did for HP on “Ignite your Dreams-Turning Obstacles into Opportunities” in Fort Collins and Loveland. You connected with individuals through your unique ability to make the presentation real to each person. You were able to touch their senses, keeping the audiences attention while motivating them to reach deep within themselves. The real life examples you used, and experiences you have lived through, brought life to the presentation. The emotions ranged from tears to laughter. It was very motivating and inspiring.

Each of your two presentations was modified slightly to address the needs of the different audiences enabling the audience to understand your message, and relate on their own terms. We heard great comments from the participants. Interestingly, we even heard from the Lobby Security on what an outstanding presentation you must have provided, as they overheard numerous people discussing your presentation as they left the building. Participants spoke about how they were motivated to reach higher and dig deeper to reach their goals. (“Focusing on the positive to produce professional and personal success to ignite their own dreams”) Attendees were also inspired to provide better customer service and look at the complaint calls they receive as opportunities to improve our products. By serving our customers better we will reach some of our business goals, as you stated in your presentation. Better service improves better market share and profitability. We would rather have the 6 people talking about how good we are than the 10-15 letting everyone knows how bad their experience was.

“Change is inevitable- Learning from Change is Optional” The world we live in is one of rapidly changing environments, and you illustrated how it is best to be a change manager. A change manager is a person that embraces change and remains flexible. Your story about managing within a global environment while working at IBM Asia Pacific, made us see the need to be aware of our environment and the various cultures we are exposed to. You helped us to realise that in a global economy so we could be effective in reaching our dreams without causing obstacles for others. “Be victors from change rather than victims of change”

Thank you again for your very inspiring presentation and your valuable experiences you shared with us. You will always be welcome at HP I am confident that we will reap the benefits and become more successful by “Focusing on what we can do rather than wasting energy on what we can do”

HITACHI
‘Great contribution...Your talk was geared to the ambience of the evening and I was particularly pleased you incorporated information on the company.’

‘We appreciated your free and easy style in talking with guests. So often, speakers come and go, rather than involve themselves with their audience. Thank you.’

IBM
‘I didn't realise learning could be so much fun. Best presentation I've ever seen at IBM.’

‘Inspiring and entertaining. Everyone came away with a better idea about service and, more importantly, what they can do to improve.’

‘Your customer presentations were outstanding and extremely well received.’

‘It's a great presentation and everyone enjoyed and appreciated the opportunity to
learn more about service.’

IBM JAPAN
‘Great contribution to our program-exactly what customer service meant with many practical examples.’

‘Truly worthwhile & dynamic presentation. We were very much impressed with the great attention to detail and the quality of your material’

I-FLEX SOLUTIONS INDIA
‘Thanks very much for having consented to speak at our conference. It was wonderful having you over and I speak for the participants when I say that it was quite meaningful for us.’

INTERNATIONAL DATA CORPORATION
‘Four months ago I had never heard of Catherine DeVrye so when your name was recommended as a banquet speaker I was a little sceptical and had it not been for you impressive career credentials I may have had second thoughts. Two weeks after the conference, I am eternally grateful I trusted the judgment of the person proposing you.

The vast majority of attendees gave your presentation a 100% satisfaction mark. Your professionalism, courtesy, diligence and attention to detail impressed me strongly.’

LEADERSHIP SOLUTIONS – HEWLETT PACKARD
‘You have an inspiring spirit to share. The Colorado conference was a wonderful experience, everyone who came to share it added a special touch … yours was quite exceptional.’

PAXUS
‘Cathy's presentation had a strong motivational flavour.’

SAP USERS GROUP- SMITH BUCKLIN ASSC.
‘A huge thank you for the excellent job that you did at our conference last week! It was great to hear all of the positive attendee feedback and it was a pleasure to work with you …The Board was pleased.’

SUN MICRO SYSTEMS
‘Thanks for doing a great job. It worked extremely well and dovetailed very smoothly with the remainder of the two days. Thank you also for coming down the day before to mix with the folks – it made a difference and was great.’

‘A very good response and one was heard to say, “would be nice to have one of these EVERYDAY” The sessions assisted them in taking stock, focusing, bring to the forefront some thoughts to improve customer service and also to manage their lives better. Examples you shared with them of good customer service too, had a powerful impact.’

‘Your session was so inspiring.’

SUN SYSTEMS
‘A lot of people commented that your presentation was fantastic and it was! Thanks for helping make the day such a wonderful event. Thanks for being a source of inspiration for the group. They certainly connected with you as I have had great feedback and comments on your session. One of them said he did appreciate the P&L etc. that our leaders believe we should have but to get some motivation as a group and the goodness that instills was very valuable for him - he thought you were just great!’

THE SEMINAR COMPANY INDIA
‘It was wonderful seeing you. The standing ovation at the end summed it
all - Hip! Hip! Hurray!! I'm confident that we will see you in India again.’

UNCLE BEN’S INFORMATION SERVICES ASIA-PACIFIC
‘Excellent…Thank you for inspiring our lives with service.’

BENDATA
GEAC COMPUTERS
HARTEC IT
HEWLETT PACKARD
INFORM
MITSUI COMPUTERS
SAP TECHNOLOGY
SOLUTION 6

INSURANCE

CLARICA
‘It was a real pleasure, working with you, Catherine. In many years of arranging speakers you’re in the top 5 per cent in my opinion when it comes to fulfilling the promises, and in being so cooperative to work with. Thanks for making my job easier.’

‘I would like to thank you for your great presentation at our convention in San Diego in March 2000. You did everything you said you would do… and more. Your topic, a blend of service, corporate achievement and personal experience was relevant, your presentation was dynamic, and you received a well earned standing ovation from the roughly 1,000 in the audience.

A number of agents of our clients and managers have asked me for your email address, which I have provided. Hope you don’t mind and hope it generates some business for you.’

FAI LIFE
‘Enjoyed and appreciated your participation. For a conference to be a success, you need quality people involved and your part certainly insured success.’

FAI HOME SECURITY
‘What a wonderful contribution you are making to our weekend events. Apart from the speech, you have a beautiful energy that you exude and all those that come into contact will benefit from this.’

MLC INSURANCE & LIFE
‘Entertaining…blend of humour and content went down well with the audience. She displays a passion about customer service and the structure of her presentation was extremely useful.’

MLC PROTECTION
‘Catherine gets straight to the heart of service. She has the gift of winning an audience and making common sense common practice.’

‘Tailored to our business and worked the audience well.’

‘Funny, informative, knowledgeable, candid and worked our acronym to a T.’

SUN ALLIANCE LIFE ASSURANCE
‘Lively and stimulating...blended well with our program and well tailored to our particular industry. I feel I made the right choice of selecting you as our guest speaker for that important day’

AMP
NATIONAL INSURANCE BROKERS
NATIONAL MUTUAL LIFE

LEGAL

CCH AUSTRALIA
‘Thank you for the opportunity to hear Cathy-what an enthusiastic and energetic woman she is and what enthusiasm she passed on. It was quite an experience.’

NEW SOUTH WALES POLICE SERVICE
‘Significantly contributed to challenging staff to consider their careers, options and opportunities. They enjoyed and learnt from your sharing of experiences and appreciated your personal interest.’

PRICE WATERHOUSE COOPERS LEGAL
‘Thanks again for your engaging presentation at the conference. Hope to see you again before too long.’

TOWRY LAW HONG KONG
‘You were a 'WOW', very well done and many thanks but then I knew you would be.’

‘The evening was a huge success and all the feedback both then and since has been tremendous. You certainly earned your supper!!’

‘It was most fun and I had good feedback from everyone I’ve spoken to about the night!’

MANUFACTURING

AUSTRALIAN DYEING COMPANY
‘It is the best such video on customer service I have seen. The content was refreshingly clear of jargon and you gave many excellent examples which could be applied.’

AUSTRALIAN NATIVE BUSHFOOD INDUSTRY
‘Thank you... Your support and input was most appreciated.’

BLACKMORES LTD
‘… a lively jargon-free short read that will give long-term benefits in improving the quality of service in an organisation… timely and relevant.’

BLUESCOPE STEEL
‘The feedback from customers was great - they all got a lot out of your talk.’

‘Feedback from all who attended has been very positive.’

‘Your presentation was very well received in Perth and I am thinking of ways I might be able to utilise you again in the future.’

‘Your easy going and relaxed style, but important and at times touching messages, are exactly the sort of thing we are looking at with these periodic breakfast forums.’

BRAMBLES INDUSTRIAL SERVICES AUSTRALASIA
‘You were a slam-dunk success. Am hearing from people that "Catherine won hands down" as the best of the guest presenters throughout Congress.’

BRAMBLES
‘I just put the phone down and Stephanie said: "she was wonderful, wonderful, wonderful". Impressed by your style and content - just right for this event! Well done and thanks.’

CARLTON UNITED BREWERY
‘Thanks for your contribution at last weeks CUB Qld Leadership Conference - Your session was great
and a valuable contribution to the success of the conference.’

‘…academy award winning performance’

COCA-COLA SOUTH PACIFIC
‘Excellent...it was obvious she had researched our company...would use again.’

COCA-COLA AMATIL
‘Your understanding of the various cultural issues provided the ideal basis for learning and understanding the importance of good service.’

‘I found your Japan book most useful for my trip up there.’

COLT HARVEY PLASTICS
‘I thought your one day seminar was exceptionally good.’

CONFECTION-NEW ZEALAND
‘Judging from discussions I have had with many of our members, they personally profited from the presentations and taken many more ideas back to their businesses.’

EMAIL
‘Exciting-not only informative, but of real value which can be easily applied in the work place.’

FUJITSU GENERAL
‘On behalf of the Fujitsu delegates privileged enough to have listened to and participated in your presentation during our recent National Sales Conference, I would like to say thank you.
The response I have received from my sales team to your presentation has been overwhelming. The many commonsense messages and ideas you delivered on teamwork, service, delivery and personal attitude really struck a chord with all present.

Your humourous and engaging presentation encouraged active participation by the whole team and judging by their comments since, a lot of thought about their own individual performance within our organization. I’m certain that you have instilled a belief in all the delegates of their ability to make a positive contribution, not only to our company’s future performance, but to their everyday working lives.’

‘It was such a pleasure to meet you and I must say that you are one of the best presenters I have seen. You were just so inspirational. I believe that everyone thought your presentation was sensational and I’m sure that some of your exuberance and enthusiasm has rubbed off on us all. I’m really looking forward to some quiet moments over the next week or so to read your books.’

ITT Flygt
‘Presented her message very clearly, coupled with fantastic sense of humour. Men and women at our conference felt we are capable of achieving much more than we thought we could do.’

JAC LABELS
‘I have had some very favourable reports from your presentation. Looks like you have a whole lot of new fans.’

MONTEGO DESIGNS
‘Your presentation was motivational to say the leas and full of great ideas that everyone is able to use. You have the ability to inspire all those who are lucky enough to hear you.’

MITSUI
‘We were stimulated by the overview and insight so professionally and entertainingly shared.’

3M
‘Motivational, uplifting and fun! We could not have had a more inspiring keynote speaker!’

‘I am sure we went a long way towards achieving our objective of bringing a greater customer service focus to our group.’

ONESTEEL SHEET, COIL & ALUMINIUM
‘Thank you for breakfast this morning, I am not normally the type of person that likes breakfast meetings but I do look forward to yours. The quality of your speakers is exceptional and Catherine DeVrye was no exception, I will definitely be reading her Hot Lemon & Honey book.’

PRYSMIAN CABLES & SYSTEMS
‘Just a short note again for your excellent presentation at our conference. Feedback has been phenomenal. It seems you touched quite a few people with your personable presentation style and reference to your life experiences. From a marketing perspective, I am always on the lookout for different ways to motivate people and usually they involve very new and unique concepts, well known celebrities or state of the art AV and special effects. It was for me, therefore, extremely enlightening to see you inspire our audience through your personal experiences and the simple business principal you have used throughout a very impressive career. Thanks again Catherine. I will gladly recommend you to any of my business contacts that require a truly inspirational speaker.’

‘This is looking as though it will be one of our better years as far as business performance and I'd like to think that all the hard work we did at the zoo last year, including your excellent contribution, has played a part in everyone working together through the change process.’

SCREENPRINT AUSTRALIA
‘We engaged her recently to speak at our Screen Print 2000 Conference in Melbourne and she was brilliant- serious, funny, very polished and very professional and most importantly right on the button with her subject.’

SMORGON STEEL METALS DISTRIBUTION
‘I attend many conferences/talk-fests and on the whole they are as dull as dishwater. It was an inspirational hour listening to you – you are everything I aspire to be – and your book is fascinating.’

RS COMPONENTS
‘Thank you for a marvellous contribution. What a way to start a week! Throughout the evening, members of our team came forward to remark upon your simple truths so obviously the work had been very well done.’

TYCO
‘I have had great comments about the conference and excellent feedback on the lovely Catherine DeVrye. I think you were just what we needed to complete the day- thanks! We love the new meaning of Tyco- Turn Your Customers On’

WRIGLEY
‘Your presentation was a fantastic finish…I have had so many people call me to say how much they enjoyed your part in our program. Thanks hardly seems enough-but it comes from the heart’

CONFECTIONARY MANUFACTURERS
KEYSTONE PACIFIC
PIRTEK
WESTFARMERS KLEENHEAT

MEDICAL/PHARMACEUTICAL

AUSTRALIAN ASSOCIATION OF PRACTICE MANAGERS (AAPM)
‘Response has been overwhelmingly positive, and we thank you for your support in helping the AAPM National Conference in being such a successful event. We appreciate the enormous amount of preparation and knowledge that has gone into your presentation, and thank you for your time and effort that has been involved.’

‘Thank you for your inspiring presentation at the AAPM Conference. You were wonderful and the fire I had that was just about doused in tears of failure started to flicker again just a small flicker but a flicker just the same. As I pound out the k's on the streets around Brisbane I will always have your thoughts at the back of my mind and I will get "some satisfaction". Thank you Catherine for fanning the flame.’

AGED CARE QUEENSLAND
‘Delegates were impressed with the quality of the presentations, as well as being inspired by the information you shared.’

AGED & COMMUNITY SERVICES SOUTH AUSTRALIA
‘Your presentation “The Challenge of Change” was extremely well received and very relevant to the theme of “Succeeding in Business and Care. Many who were at the conference have told me how much they enjoyed the event and particularly your presentation. It was a great way to finish off our conference and I thank you sincerely for being a part of it.’

AMCAL CHEMISTS
‘Excellent! Held audience in her hands! Cathy was a delight! Her upbeat presentation was great and      her message so true. Something to think about and practice.’

AMITY HEALTH CARE
‘Thanks so much for a wonderfully inspiring presentation at our conference last week. The feedback from our Managers has been extremely positive & the Directors also found it very useful.’

AUSTRALIAN HEALTH COMMUNICATORS ASSOCIATION
‘Our audience commented on your articulate skills as a speaker and comprehensive knowledge about stress.’

BAXTER HEALTH CARE
‘Dynamic presentation-your content, style and enthusiasm were wonderfully in keeping with our organisation's philosophy and mission statement.’

BECTON DICKINSON
‘Thank you for a super presentation.’

BENALLA CHURCH STREET SURGERY
‘Thank you very much for the presentation. Has been good feedback to date – some from docs.’

CSL VETERINARY
‘Wonderful presentation…feedback from the team has been overwhelmingly positive. Thank you for the research you conducted which added the extra zing to the overall message.’

GUARDIAN CHEMISTS
‘Thank you for a great contribution to our conference. Thanks also for the book and I hope our paths cross again.’

MELBOURNE PRIVATE HOSPITAL-MAYNE GROUP
‘Your presentation both met and far exceeded my expectations and those of my colleagues. We were truly inspired and taken to another level - it was totally stunning and the experience will remain with us for some time. Thank you from all of us.’

MERCK SHARPE & DOHME
‘Feedback we have received from our staff has been excellent and beyond our expectations. Your session inspired many and this was evident in the comments we received in the evaluation forms. Our goal at this year’s conference was to reward, recognize and motivate our Sales and Marketing workforce and this was achieved with your help.

SANOFI-AVENTIS
‘I just wanted to send you a quick email to thank you once again for a fantastic presentation today. You were spot on the brief and captivated the audience (who had already sat through 2.5 hours) so you are truly amazing!!! I look forward to working with you again in the future.’

‘There was very positive feedback from your talk - people were impressed that it was motivational and down to earth!!

‘Feedback from the Plenary has been fantastic. "The best opening to a conference I have attended" and "the best Plenary session I have seen" to "it was great to have our staff speak to us rather than just the boss with a heap of PowerPoint slides with sales graphs" were typical of the type of comments offered. You helped that happen Catherine. All of the feedback I have received of your presentation- first or second hand has been absolutely positive. Your mix of humour and message was perfect and people really responded.’

SIGMA PHARMACEUTICAL
‘You are a gold medallist already in my book.’

SOLUS MEDICAL IMAGING...BUSINESS OF RADIOLOGY CONFERENCE
‘Outstanding...We considered customer service a risky topic for a meeting of Australia's top radiologists, practice managers and hospital administrators. However your inspiring address, finely honed for the medical profession, was the best opening keynote we could have had...highest rated session of entire two day conference.’

SOUTH PACIFIC PRIVATE HOSPITAL
‘Orientates the subject matter to her audience at hand enabling them to utilize the information practically and adapt it to their own personal situation.’

‘Combined with amusing anecdotes from her own experience, Cathy is able to delight the audience in a humorous and entertaining way.’

‘In my own experience as a hospital administrator, Cathy’s presentation on customer service has motivated me to make some pertinent changes to address some problems in respect of my own employees.’

‘Whatever the area of business you may be in I believe that her practical and proven techniques will help you improve your company’s performance.’

‘Friendly and relaxed manner and able to relate to people from all walks of life.’

SPRAGUE & PARTNERS RADIOLOGISTS
‘Excellent balance between content and humour. We appreciated your research of the issues to make the presentation relevant to radiology. We have since put a number of initiatives in place and my enthusiasm was rekindled.’

KWIK KOPY
‘We had such a great response to the breakfast, the accolades continue from customers in the form of additional orders-which is terrific. Brookvale has experienced record months in both February and March.’

‘Your presentation was great and particularly appropriate at a time when good service is becoming more and more paramount to business success’.

‘The feedback from those in your session was extremely positive and a number of owners commented that your ‘Keynote’ was one of the best presentations on customer service they have heard. It would appear your strategies will be well copied – I believe your book was a sell-out, with many owners also buying copies for their staff!’

PRINTING ASSOCIATION
‘Great to have met you and listened to you speak. Thanks again for kick starting my belief system again’

VISION PUBLISHING
‘Congratulations on an outstanding performance. Not only were attendee’s expectations met, but exceeded in their estimates by ten fold. I personally want to thank you for your professionalism and flexibility and the way you have been willing to give more and fit in with our program.’

‘Thank you for your invaluable contributions to the high achiever’s weekends.’

‘Being relatively young in the business world and listening to your proven success strategies, I feel you have given me a platform for success that is unsurpassed to any of my peers. You have given me great insight into the future and I sincerely thank you.’

‘The clarity of your ideas and excellence in customer service have been invaluable to me.’

PRENTICE HALL (PEARSON)
‘Thanks for a great presentation!’

Catherine DeVrye